Public offer of the Panda.kg Cosmetics Online Store
IE Darban k Aikeldi, acting on behalf of the online store located at the domain name https://panda.kg, hereinafter referred to as the “Seller,” publishes this Public Offer for the remote sale and delivery of goods.
1. TERMS AND DEFINITIONS
1.1. The following terms are used in this Offer:
Panda.kg – a cosmetics online store operating via the website https://panda.kg.
Online Store – the website that contains a product catalog, descriptions, and ordering features.
Site Administration – authorized individuals managing the website on behalf of the Seller.
Buyer – a legally capable individual of legal age under the laws of the Kyrgyz Republic, placing orders on the website.
User – any individual accessing and using the website via the Internet.
Electronic Sales System – the technical functionality of the website enabling the Buyer to select and pay for products.
Site Content – all texts, images, product names, logos, graphics, and other design elements protected by copyright.
Personal Information – data provided by the Buyer on the checkout page (name, phone number, delivery address, email).
Remote Sale – the sale of goods over the Internet without physical inspection by the Buyer.
Order – a request made by the Buyer to purchase and receive selected goods.
Product – cosmetic products listed for sale on the website.
2. GENERAL TERMS
2.1. This Offer governs the relationship between the Seller and the Buyer for the remote sale and delivery of goods via https://panda.kg.
2.2. This Offer is made in accordance with Articles 396 and 398 of the Civil Code of the Kyrgyz Republic and is a public offer addressed to an unlimited number of individuals.
2.3. By placing an order on the website, the Buyer fully and unconditionally accepts the terms of this Offer and agrees to comply with them.
2.4. Product images and descriptions on the website are for informational purposes only. The actual appearance of the product may differ slightly from the image.
3. ORDER PLACEMENT
3.1. Orders can be placed:
via the website https://panda.kg;
by phone at +996 705 105020.
3.2. Registration on the website is optional but may be useful for tracking orders.
3.3. To place an order, the Buyer must:
provide their name;
provide the delivery address (if delivery is required);
provide a contact phone number;
optionally provide an email address;
select product(s);
fill out the order form and choose a payment method.
3.4. All selected items are displayed in the Buyer’s shopping cart prior to finalizing the order.
3.5. The Seller may request additional information to confirm the order. If such information is not provided, the Seller is not responsible for order fulfillment.
4. PRODUCT PRICING AND PAYMENT
4.1. Product prices are listed on the website.
4.2. The Seller reserves the right to change prices unilaterally prior to order confirmation.
4.3. The Seller may request full or partial prepayment before delivery.
4.4. Payment methods:
cash upon delivery by courier;
non-cash payments (bank card, electronic payment systems);
other methods listed on the website.
4.5. The order is considered paid once the funds are received in the Seller’s account or handed over in cash to the courier.
5. DELIVERY AND TRANSFER OF GOODS
5.1. Delivery is carried out:
by courier to the address specified by the Buyer;
or via self-pickup from one of the pickup points in Bishkek (Orozbekova St. 2/2 or Junhai Market, Passage 4, Container 388).
5.2. The delivery time consists of:
order processing time;
and delivery time (indicated during checkout).
6. LIABILITY
The Website and Seller are not liable for:
disruptions or failures in website or payment system performance;
errors caused by technical failures, malware, or third-party actions;
the reliability and speed of communication and payment systems;
errors in the Buyer’s submitted data;
failures in interbank transaction systems.
7. RETURN POLICY
7.1. Refunds are only possible with a written request from the Buyer.
7.2. If the payment is canceled on the same day:
the amount is not debited from the Buyer’s card.
7.3. If the cancellation occurs later and:
none of the purchased goods have been unsealed,
the refund is processed automatically by the bank without additional notice.
8. FINAL PROVISIONS
8.1. The terms of this Offer apply to all Buyers using the website.
8.2. By placing an order, the Buyer agrees to the processing of their personal data as necessary for fulfilling the order and interacting with payment systems.
8.3. The Seller may amend this Offer at any time without prior notice. The current version is always available on https://panda.kg.
8.4. The Seller and payment systems may charge service fees, which are disclosed to the Buyer before order confirmation.
8.5. By placing an order, the Buyer confirms their legal capacity and age as required under the laws of the Kyrgyz Republic.
8.6. All disputes shall be resolved through negotiations. If no agreement is reached, the dispute shall be referred to the court in accordance with the laws of the Kyrgyz Republic.
IMPORTANT: Please read this Public Offer carefully before placing an order. If you do not agree with any clause, you have the right not to purchase any products via https://panda.kg.