How can I place an order?
Add the product to your cart, enter your name and WhatsApp number, and choose a delivery and payment method. You can pay immediately via QR using any convenient method, or choose to pay upon pickup/delivery. After placing the order, you will receive notifications about its status, and if necessary, a manager will contact you.
Do I need to register to place an order?
No, you can place an order without registration. However, registered users receive bonus cashback from every purchase and increase their level in the loyalty program. We recommend registering to get maximum benefits 😊
Can I change my order after placing it?
Yes, if the order has not yet been handed over for delivery. Please contact us as soon as possible via WhatsApp (+996 705 10 50 20) or Instagram (@pandastore_kg).
Can I cancel my order?
Yes, cancellation is possible before the order is handed over to the courier or delivery service.
How much does delivery cost?
Within Bishkek: — Free for orders over 3000 KGS — From 50 to 200 KGS for orders below 3000 KGS (depending on the district) For other cities and regions, delivery is carried out via the “Yldam” service. The cost is calculated according to the delivery service’s rates.
How long does delivery take?
Within Bishkek — within 24 hours after order confirmation. To regions — from 1 to 5 business days.
Is self-pickup available?
Yes, you can pick up your order at: 2/2 Orozbekov Street, Bishkek Please wait for confirmation that your order is ready before coming.
Can I check the product upon delivery?
Yes, before payment you can check the integrity of the packaging and the correctness of the order.
What payment methods are available?
— Cash upon delivery — QR payment when placing the order
Can I pay online?
Yes, you can pay online via QR code during checkout.
Are your products original?
Yes, we sell only original products from official suppliers.
Do you have quality certificates?
Yes, upon request we can provide supporting documents for our products.
Is the product suitable for sensitive skin?
Each product page includes recommendations based on skin type. If you are unsure, message us — we will help you choose suitable skincare products.
What is the shelf life of your products?
We sell only products with valid shelf life. Expiration dates are indicated on the packaging.
Can I return a product?
According to the legislation of the Kyrgyz Republic, cosmetic products of proper quality are not subject to return or exchange.
What should I do if I receive a defective product?
Please contact us within 24 hours after receiving your order and send a photo or video. We will promptly review the case and offer a solution.
Do you have discounts and promotions?
Yes, we regularly run promotions and special offers. Follow updates on our website and Instagram: @pandastore_kg
How does the referral program work?
Invite your friends and become a senior referrer. You will receive bonus cashback from your friends’ purchases. Full details are available in your personal account.
Are the prices on the website up to date?
Yes, prices on the website are updated regularly. In rare cases, changes may occur — if so, we will inform you before confirming the order.
What if a product is out of stock?
You can leave a request, and we will notify you once the product becomes available.
How can I choose skincare products based on my skin type?
Message us via WhatsApp or Direct — we will help you choose products based on your skin type and needs.